Helping you get the most out of your Mac, iPhone & iPad

Bay Mac's Help Desk with Steve Paris

Q: Why is it that when I talk to someone on FaceTime, some-times their image fades and the screen says ‘paused’, yet I can still hear them. Is it something I’ve done?

A: Not at all. This usually happens when you’re communicating with someone on an iPhone, and they briefly switch to another application while keeping the call open – which is why you can still hear them.

However, this will become a thing of the past as more and more people upgrade to iOS14. As usual, it’s a free upgrade for all compatible devices, and this new feature called “picture-in-picture” is just one of numerous enhancements.

When you’re in a FaceTime call and you switch to another app, the image which was then full screen becomes a tiny version of itself in a corner of the screen. This allows you to look through other information while still seeing the person you’re talking with.

You can tap and drag the image to move it to any corner of the screen, and you can also resize it by using the two-finger pinch to zoom gesture.

However, there’s also an added advantage: this also works for Netflix, Disney+, Amazon Prime, Apple TV, and no doubt a host of others. To check which ones this is compatible with, play something in your streaming service of choice and leave the app. If it works, the little picture-in-picture image will appear as the show keeps playing.

I know this doesn’t work for YouTube or Skype, but it’s worth experimenting to see which service you can use on your phone, while you browse the web, check your emails, or write an article! 😉

Steve Paris is an internationally published writer, an Apple Certified Trainer, and provides consultancy, training and troubleshooting services to the Swansea area. You can email him at or contact him on 077-8866-0407.




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